The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare for restoration of client services
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Evaluate relevant data to determine the nature of the fault and the extent of the outage Completed |
Evidence:
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Assess impact of the fault on network and clients and establish priority of actions to be taken Completed |
Evidence:
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Analyse alarm and other network data and record the details according to contractual agreements and enterprise policy Completed |
Evidence:
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Prepare an action plan to manage the fault rectification and restoration to minimise impact on the network and affected customer Completed |
Evidence:
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Provide a central point for all rectification and restoration activity and information to coordinate action and progress Completed |
Evidence:
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Prioritise service restoration based on assessment of contractual arrangements, including service level agreements with clients Completed |
Evidence:
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Negotiate with client's account manager regarding repair arrangements where service level agreements cannot be met Completed |
Evidence:
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Implement action plan for fault rectification and service restoration
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Notify all relevant personnel and departments involved in the outage according to enterprise policy Completed |
Evidence:
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Isolate affected alarms and monitor all associated alarms to confirm no additional problems occur Completed |
Evidence:
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Locate and rectify fault following action plan backed up by contingency plan according to enterprise policy Completed |
Evidence:
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Manage repair activity with appropriate technical support and adjust resource allocations or escalate if required to ensure effective restoration of network services within a specified timeline Completed |
Evidence:
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Reset alarms and restore services to normal network configuration Completed |
Evidence:
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Test and monitor network activity upon recovery to certify effective fault clearance and service restoration Completed |
Evidence:
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Finalise administrative tasks
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Complete administrative tasks according to enterprise instructions Completed |
Evidence:
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Notify customers of fault rectification and service restoration according to service level agreement Completed |
Evidence:
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